The IXION system is equipped with a remote assistance feature. This feature enables our engineers to connect to your IXION Maestro and assist the user in real time. The feature has to be activated by the user, and cannot be accessed without direct involvement.
Our engineers will only access your IXION Maestro if you have scheduled an appointment.
- First press the settings icon on your IXION Maestro
- At the bottom of the menu, select "Remote Assistance".
- Press "Start remote assistance". You will see a message "Remote assistance ready!" at the bottom of the screen for a short while. Your IXION Maestro is now ready for remote assistance.
- To deactivate Remote assistance, turn off your IXION Maestro.