The IXION system is equipped with a remote assistance feature. This feature enables our engineers to connect to your IXION Maestro and assist the user in real time. The feature has to be activated by the user, and cannot be accessed without direct involvement.
Our engineers will only access your IXION Maestro if you also have requested assistance on our support page. Remember to write a short summary of the issue and add your Maestro serial number to the new ticket. The Maestro serial number is used to identify the incoming request. The serial number is located on the bottom of the unit. Click here to fill in the form and request assistance.
The Remote Assistance function is deactivated if the Maestro is powered down or restarted.
- First press the settings icon on your IXION Maestro
- At the bottom of the menu, select "Remote Assistance".
- Press "Start remote assistance". You will see a message "Remote assistance ready!" at the bottom of the screen for a short while. Your IXION Maestro is now ready for remote assistance.
- To deactivate Remote assistance, turn off your IXION Maestro.